Exploring Your Skincare Journey: FAQs

Have questions about our products, shipping, or returns? Look no further!

We've compiled a list of frequently asked questions to help you navigate your skincare journey with ease. If you have any further questions, don't hesitate to reach out and contact us!

General

What can I expect during my first appointment?

We like to start by getting to know you and your skin! During your first appointment, you will complete a brief consultation form and discuss your individual goals and concerns with your esthetician. This allows us to tailor a treatment plan specifically for you. The appointment itself will then involve a thorough skin analysis, followed by your chosen treatment, and personalised recommendations for home care.

How do I book an appointment?

You can book your appointment easily online through our website, by calling us on 0427 588 222, or sending an email to theelysianfacialist@gmail.com.

What is your cancellation policy?

We kindly ask for a minimum of 24 hours' notice for any cancellations or changes to your appointment. This allows us to adjust our schedule and offer the time slot to another client. Late cancellations or no-shows may be subject to a cancellation fee.

Do you offer gift certificates?

Absolutely! Gift certificates are a wonderful way to treat a loved one to the gift of self-care. You can purchase them online or directly at our studio.

What forms of payment do you accept?We accept all major credit cards, debit cards, and cash.

We accept all major credit cards, debit cards, and cash.

Is parking available?

Street parking is available near the studio. We also recommend checking nearby parking garages if street parking is limited.

Are your services suitable for men?

Absolutely! We welcome guests of all genders and tailor our treatments to individual needs, regardless of your background.

Treatments

What type of skin do you specialise in?

Our team of skilled estheticians is trained and experienced in treating a wide range of skin types and concerns. We can address everything from dry and sensitive skin to acne-prone and mature skin, developing personalised plans for each client.

What are the benefits of facials?

Facials offer numerous benefits, including:

  • Deep cleansing and removal of impurities
  • Exfoliation to remove dead skin cells and promote cell turnover
  • Improved hydration and nourishment
  • Reduced signs of ageing, such as fine lines and wrinkles
  • Relaxation and stress reduction

How often should I get a facial?

The frequency of your facials will depend on your individual skin type and needs. We generally recommend getting a facial every 4-6 weeks for optimal results, but we can discuss the best schedule for you during your consultation.

Do you offer any acne treatments?

Yes, we offer a variety of acne treatment options, including cleansing, exfoliation, extractions, and targeted serums. We believe in a holistic approach to treating acne and will work with you to develop a personalised plan to address the root cause of your breakouts.

What products do you recommend for my skin type?

We believe in recommending products based on your individual needs and avoid a one-size-fits-all approach. During your consultation, your esthetician will assess your skin type and concerns and recommend specific products from our carefully curated selection of Dermaviduals products.

I have sensitive skin. Are your products and treatments safe for me?

Absolutely! We understand the specific needs of sensitive skin and only use gentle, non-irritating products and techniques. We will also discuss your concerns in detail during your consultation to ensure your comfort and safety.

Can you help me create a personalised skincare routine?

Of course! Your esthetician will be happy to work with you to create a personalised skincare routine that addresses your specific needs and concerns. This routine will include recommendations for cleansing, exfoliation, hydration, and other targeted products.

What are the benefits of Dermaviduals products?

Dermaviduals are a leading brand of customised skincare products formulated with high-quality, bioidentical ingredients. They are free of harsh chemicals, fragrances, and irritants, making them ideal for all skin types, including sensitive skin.

What should I do to prepare for my facial?

It's best to arrive with a clean, makeup-free face. We recommend avoiding sun exposure and harsh treatments for at least 24 hours before your appointment. It's also helpful to come to your appointment with a list of any questions or concerns you may have.

What should I expect after my facial?

Your skin may experience some temporary redness or sensitivity following your facial. This is completely normal and should subside within a few hours. We will provide you with post-care instructions to help you optimise your results and maintain healthy skin.

Shipping

Do you offer free shipping?

We offer free standard shipping on all orders over $150 within Australia. For orders under $150, a flat shipping fee of $15 will apply.

What are your shipping options?

We offer a variety of shipping options to suit your needs, including:

  • Standard shipping: Estimated delivery within 7-14 business days.
  • Express shipping: Estimated delivery within 1-3 business days. (Additional fees apply)

Do you ship internationally?

Unfortunately, we do not currently ship internationally. However, we are always working to expand our services, so please check back for updates in the future.

Can I track my order?

Yes, absolutely! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery on the carrier's website.

What happens if my order is lost or damaged during shipping?

We understand that sometimes things happen during shipping. If your order is lost or damaged, please contact us immediately at 0427 588 222 or theelysianfacialist@gmail.com and we will be happy to assist you.

Returns and Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If you are unhappy with your order for any reason, you can return it for a full refund within 14 days of purchase. We do not offer exchanges at this time.

What items are eligible for return?

Only unopened and unused products in their original packaging are eligible for return. Products that have been opened, used, or damaged will not be accepted for return.

How do I return an item?

To return an item, please contact us at 0427 588 222 or theelysianfacialist@gmail.com to request a return authorisation. We will then provide you with instructions on how to return the item.

How long will it take to process my return?

Once we receive your returned item and verify that it is in original condition, we will process your refund within [number] business days. You will receive a notification email when your refund has been issued.

Additional Information

Please see our full terms and conditions for more information on shipping and returns.

We reserve the right to modify this policy at any time without prior notice.