Shipping policy

NOTE: "⚠️ Shipping Update: We are currently experiencing a backlog. Expect a slight delay on all orders".

All orders are processed within 4 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

IN-STORE PICKUP

You can skip the shipping fees with free local pickup at our clinic at Suite 24, 40 Annerley Rd, Woolloongabba Qld 4102 Australia. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 4 to 10 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10:00am - 1:00pm Friday and Saturday.  Please have your order confirmation email with you when you come.

INTERNATIONAL SHIPPING

Contact us regarding international shipping.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at hello@theelysianfacialist.com.au with your name and order number, and we will look into it for you.

SHIPPING TO P.O. BOXES

We are unable to ship to PO boxes at this time.